In the online casino industry, there are several organizations with a mission to raise the standards and protect their player’s gambling experience. The biggest and most influential of these groups is eCOGRA, an acronym for eCommerce and Online Gaming Regulation and Assurance.
eCOGRA was founded by a group of interested parties in order to develop an industry standard towards which online casinos should strive to reach. As an independent, not for profit organization, eCOGRA can be trusted to be a biased party when making decisions and judgments about the industry, thus giving it the name as one of the most significant groups to determine the direction in which the industry is heading.
Online casinos wishing to make a statement about their standards aim to earn eCOGRA’s prestigious seal of approval. This seal is awarded to casinos when they meet the strict standards created by eCOGRA and manage to maintain them through regular checks by this organization. eCOGRA casinos can carry the group’s seal of approval and display it proudly on their site, thus attracting more customers who are seeking sites that offer them a safe and secure gambling experience.
The benefits for online gamblers choosing eCOGRA casinos are naturally endless. The seal of approval is not given lightly and casinos really do need to prove that they meet all the standards set by the group. Issues such as transparency, legitimate random number generator readouts, proven pay out record, clear bonus terms and so forth are examined very carefully by eCOGRA officials before they award the seal of approval.
In addition, eCOGRA casinos need to constantly strive to maintain the standard even after they are awarded the seal of approval because they are subject to impromptu spot checks, as well as regular annual reports.
Playing at eCOGRA casinos also offers players the security of knowing that should anything go wrong during their gaming session, they will have the backing of eCOGRA who will settle any dispute that comes out between its member sites and players. eCOGRA employs a team of top lawyers whose job it is to investigate complaints against online casinos and settle them via arbitration.
Therefore, players who feel that a particular bonus has been badly represented, if they are having problems getting their money paid out, if they have had a bad experience with a customer support member or whatever problem that could not be solved after approaching the site manager, should contact eCOGRA’s complaints department and the matter will dealt with quickly and – most importantly – fairly.
In an industry where there are literally thousands of online casinos, it makes sense to look out for eCOGRA casinos and stick to them. The benefits of playing at these sites are obvious – providing players with a gaming experience that is safe, fair and trustworthy. eCOGRA casinos work hard to obtain and maintain their seals of approval (with good reason) and do not want to run the risk of having the award reversed.
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