Bonus FAQ

What is a Casino Bonus?

A casino bonus essentially serves the same purpose as a ‘comp’ that you’d receive at a land based casino. It is a way for online casinos to say ‘welcome’ to its new players and to reward its existing players for returning to reload their accounts. The general structure of a casino bonus is to match the player’s first deposit with a predetermined percentage (eg. 100%), however it is not rare to hear of online casinos offering players bonuses where no deposits are required at all.

How can I Earn Comp Points at the Casino?

You can be paid for your loyalty at this site by earning yourself comp points from the first dollar that you spend. Contact the customer support team to find out how you can play and earn at the same time. The more points you earn, the greater the prizes you can win and the more credits you can earn to enjoy more time at the online casino. Remember that comp point programs differ from casino site to site so it’s worth checking out the loyalty schemes before hand.

What is a VIP Program?

If you are lucky enough to have a bankroll that is larger than average, you may want to look into joining the site’s VIP program. The more you spend at the online casino, the more incentives you will receive from the site’s program. You can find out more information about VIP programs through customer support.

What is Bonus Hunting?

A bonus hunter, as its name implies, is a casino player who is always on the hunt for the best bonuses around. What characterizes this type of player is the fact that he or she jumps from one site to another in order to find bonuses – something that online casinos don’t take too kindly to. Casinos may blacklist players if they feel that their bonus hunting is getting out of hand.

I Saw a Casino Bonus Limited to Certain Games Only. Why is this?

With the huge variety of games available in the online casino industry, sites recognize the fact that you aren’t interested in every title. For that reason, they offer you the opportunity to take advantage of bonuses that have been specifically tailored to certain games such as slots-only bonuses, and so forth.

I Signed Up with the Casino. Why did I Not Receive my Bonus?

Reasons for not receiving your bonus vary. It may be that you forgot to enter the bonus code, or you missed something out while reading the terms and conditions. If still in doubt, contact customer support.

Why is Blackjack not Included in the Welcome Bonus?

Games with low house edges are sometimes excluded from welcome bonuses, although most sites run regular promotions where blackjack is included.

What are Bonus Requirements?

In order to cash out your winnings from the casino, you will need to wager the sum of the bonus a certain number of times beforehand. Look out for the wagering requirement and calculate how many times you will need to wager the bonus before you will see your winnings.